Shipping Policy

1. Order Processing

We aim to process all orders within 1–2 business days (excluding weekends and holidays).
Orders received on weekends or public holidays will begin processing the next business day.

2. Shipping Methods & Delivery Times

We offer the following delivery options:

  • Standard Shipping:
    Estimated delivery in 4–7 business days.

  • Express Shipping:
    Estimated delivery in 1–3 business days.

Delivery times may vary based on location and carrier delays.

3. Order Tracking

Once your order ships, you’ll receive:

✅ A shipping confirmation email
✅ A tracking number (if available)

Use the tracking number to check your delivery status anytime.

4. Shipping Restrictions

We currently ship within [Country/Region] only. (e.g., within India)
We do not ship to PO boxes or APO/FPO addresses.

5. Delays & Exceptions

While we strive to deliver on time, unavoidable delays can occur due to:

  • Weather disruptions

  • Carrier delays

  • Public holidays

  • High order volumes

If your order is delayed significantly, we’ll notify you via email or SMS.

7. Lost or Damaged Shipments

If your package is:

  • Lost in transit, or

  • Delivered damaged,

Please contact our support team within 48 hours of delivery or expected delivery date with your order number and photos (if applicable). We’ll help resolve it promptly.

8. Contact Us

Need help with shipping?
 Email: aurexvis@gmail.com